Privacy Policy Translation – Realms GmbH

What Data We Collect

General Personal Data

We process your general personal data. Personal data is any kind of information that relates to an identifiable natural person. A natural person is identifiable if conclusions about the person’s identity can be drawn from the available information.

Example: Your name, IP address, and private address are personal data.

Data You Provide

You often provide us with your personal data yourself. Whenever you enter your personal data and transmit it to us, this data is considered as provided to us. The transmission of data to us is generally voluntary, but is sometimes mandatory in order to use our services.

Example: You enter your data in a contact form or register for a newsletter.

Collected Data

When you use our services, we sometimes collect your data without requiring your active participation. This data usually consists of data about your device and data about user behavior.

Example: We collect data about the operating system of the device with which you accessed our website.

Product Development

We strive to continuously improve our offerings. For this purpose, we use your personal data for the development and improvement of our products and services.

Example: We collect data about visitor behavior on the website to continuously improve user-friendliness.

Data Sharing

We share your personal data with companies that can decide for themselves how to use the data. This usually occurs because it is required for compliance with legal regulations, when an outstanding claim is transferred to a collection agency, or to detect fraudulent activities.

Example: A legal regulation requires us to share your data with an authority.

Worldwide

We work with providers from around the world to process your personal data. This allows us to benefit from global offerings and access the best and most reliable services. The country to which the data is exported may not have the same data protection standard as Switzerland.

Example: We use the services of a cloud provider like Google, which is based in the USA.

Which Services We Use

Google Analytics

How does Google Analytics work? Our website uses Google Analytics, a service of Google Ireland Ltd., Google Building Gordon House, Barrow St, Dublin 4, Ireland and Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA; both together “Google”, with Google Ireland Ltd. being responsible for processing personal data. Google uses cookies that are stored on your device and enable analysis of the website by you. The information generated by the cookie about your use of the website is transmitted to a Google server in the USA and stored there. We have supplemented Google Analytics with the code “anonymizeIP”. This ensures that all data is collected anonymously. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

Why are we allowed to use Google Analytics? Google evaluates the collected data on our behalf so that we can get an overview of visits and user behavior on our website. This allows us to improve our services and website content as well as their design.

How can you prevent the collection of your data via Google Analytics? You can prevent the storage of cookies by making appropriate adjustments to your browser settings (see our explanations about cookies). You can deactivate Google Analytics by downloading and installing the Google browser add-on.

Google Tag Manager

We use Google Tag Manager on our website. This collects data about user behavior on our website and forwards it to our analysis tools. Google Tag Manager does not have access to the data; it only collects the data. Since Google Tag Manager does not process personal data as such, reference is made to the explanations of the respective tracking services and to Google Tag Manager’s usage guidelines. Usage guidelines: https://www.google.com/intl/de/tagmanager/use-policy.html.

Global Site Tag

Global Site Tag (gtag.js) is a tag management system developed by Google. It is used to track and manage data such as traffic, revenue, conversions and more through a single line of code. It enables companies to implement tracking tags for various purposes, e.g., Google Ads, Google Analytics and more.

Privacy Policy

Last updated on November 29, 2023

Table of Contents

1. What do we do?
2. What do we inform you about?
3. Term definitions
4. How can you contact us?
5. Does our privacy policy always stay the same?
6. General principles
7. Individual data processing operations

1. What do we do?

Realms GmbH (Seestrasse 52, 6424 Lauerz) operates the website realms.ch (hereinafter referred to as “we”). On this website, you can inform yourself about our organization, use our online services, and contact us.

The protection of your personal data is very important to us. We inform you transparently and comprehensibly in this privacy policy about what data we collect via our website and how we handle it. For this reason, we use the icons of the PRIVACY ICONS association. They are intended to help you quickly get an overview of our processing of your data.

2. What do we inform you about?

• What data is collected on realms.ch;
• Under what conditions we process your data and for what purpose;
• How long we retain your data;
• When sharing with third parties is permitted;
• How we process your data (“individual data processing operations”);
• When and how you can object to data processing;
• What rights you have and how you can assert them.

3. Term Definitions

3.1 What is personal data?

Personal data is all information that relates to a specific or identifiable natural person. This includes, for example, name, address, date of birth, email address, or telephone number. Data about personal preferences such as leisure activities or memberships also count as personal data.

3.2 What is particularly sensitive personal data?

Data about religious, philosophical, political, or trade union views or activities; data about health and, where applicable, information about administrative or criminal prosecution and sanctions as well as data about social assistance measures are considered particularly sensitive personal data. Where necessary and appropriate, we may request and process particularly sensitive personal data. In this case, their processing is subject to stricter confidentiality.

3.3 What is processing of personal data?

Processing is any handling of personal data, regardless of the means and procedures used, in particular the acquisition, storage, retention, use, modification, disclosure, archiving, deletion, or destruction of data.

3.4 What is disclosure of personal data?

This is the transmission or making available of personal data, e.g., publication or disclosure to a third party.

4. How can you contact us?

For questions or concerns about the protection of your data by us, you can reach us at any time by email at sandro.raess@realms.ch. Responsible for data processing carried out via this website is:

Realms GmbH
Sandro Räss
Seestrasse 52
6424 Lauerz

5. Does our privacy policy always stay the same?

We can change this privacy policy at any time. Changes will be published on realms.ch; you will not be informed separately.

6. General Principles

6.1 What data do we collect from you and from whom do we receive this data?

We primarily process personal data that you transmit to us or that we collect when operating our website. Under certain circumstances, we also receive personal data about you from third parties. These can be the following categories:

• Personal master data (name, address, birth data, etc.);
• Contact data (mobile number, email address, etc.);
• Financial data (e.g., account information);
• Online identifiers (e.g., cookie identifier, IP addresses);
• Location and traffic data;
• Audio and video recordings;
• Particularly sensitive data (e.g., biometric data or information about your health).

6.2 Under what conditions do we process your data?

We process your data in good faith and according to the purposes set out in this privacy policy. We ensure transparent and proportionate processing.

Should we exceptionally not be able to comply with these principles, data processing may still be lawful because a justification exists. Justification grounds include:

• Your consent;
• The performance of a contract or pre-contractual measures;
• Our legitimate interests, provided your interests do not outweigh them.

6.3 How can you withdraw your consent?

If you have given us consent to process your personal data for certain purposes, we process your data within the framework of this consent, provided we have no other justification.

You can withdraw your given consent at any time by sending an email to the address mentioned in the imprint. Data processing that has already taken place is not affected by this.

6.4 In which cases can we share your data with third parties?

a. Principle We may need to use the services of third parties or affiliated companies and commission them with processing your data (so-called processors). Categories of recipients include:

• Accounting, fiduciary and auditing companies;
• Consulting companies (legal advice, taxes, etc.);
• IT service providers (web hosting, support, cloud services, website design, etc.);
• Payment service providers;
• Providers of tracking, conversion and advertising services.

We ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially.

Under certain circumstances, we are also obliged to disclose your personal data to authorities.

b. Sharing with partners and cooperation companies We sometimes work with different companies and partners that publish their offers on our website. It is recognizable to you that this is a third-party offer (marked as “advertising”).

If you use such an offer, we transmit your personal data to the corresponding partner or cooperation company (e.g., name, function, communication, etc.) whose offer you want to use. These partners and cooperation companies are independently responsible for the personal data received. After data transmission, the data protection provisions of the respective partner apply.

c. Visiting our social media channels We have embedded links to our social media channels on our website. This is visible to you (typically through corresponding symbols). If you click on the symbols, you will be redirected to our social media channels.

The social media providers learn in this case that you access their platform from our website. The social media providers can use the data collected in this way for their own purposes. We point out that we have no knowledge of the content of the transmitted data or its use by the operators.

d. Transfer abroad Under certain circumstances, your personal data may be transmitted to companies abroad in the context of order processing. These companies are obligated to data protection to the same extent as we are. The transmission can take place worldwide.

If the data protection level does not correspond to that of Switzerland, we conduct a prior risk assessment and ensure contractually that the same protection as in Switzerland is guaranteed (e.g., by means of the EU Commission’s new standard contractual clauses or other legally prescribed measures). Should our risk assessment be negative, we take additional technical measures to protect your data. You can access the EU Commission’s standard contractual clauses at the following link.

6.5 How long do we retain your data?

We store personal data only as long as necessary to fulfill the individual purposes for which the data was collected.

Data that we store during your visit to our website is retained for twelve months. An exception applies to analysis and tracking data, which may be retained longer.

We store contract data longer because we are obligated to do so by legal regulations. In particular, we must retain business communication, concluded contracts, and booking receipts for up to 10 years. Insofar as we no longer need such data from you to perform services, the data is blocked and we use it only for accounting and tax purposes.

6.6 How do we protect your data?

We will store your data securely and take all reasonable measures to protect your data from loss, access, misuse, or changes.

Our contractual partners and employees who have access to your data are obligated to comply with data protection regulations. In some cases, it will be necessary for us to forward your requests to companies affiliated with us. In these cases too, your data will be treated confidentially.

Within our website, we use the SSL procedure (Secure Socket Layer) in connection with the highest encryption level supported by your browser.

6.8 What rights do you have?

a. Right of access You can request information about the data we have stored about you at any time. We ask you to send your request for information together with proof of identity to sandro.raess@realms.ch.

You also have the right to receive your data in a common file format if we process your data automatically, and if:

• You have given your consent for the processing of this data; or
• You have disclosed data in connection with the conclusion or processing of a contract.

We may limit or refuse information or data disclosure if this conflicts with our legal obligations, legitimate own or public interests, or interests of a third party.

Processing your request is subject to the legal processing period of 30 days. However, we may extend this period due to high request volume, legal or technical reasons, or because we need more detailed information from you. You will be informed of the deadline extension in good time, at least in text form.

b. Deletion and correction You can request deletion or correction of your data at any time. We may reject the request if legal regulations oblige us to retain data longer or unchanged, or if a permission provision conflicts with your request.

Please note that exercising your rights may conflict with contractual agreements and have corresponding effects on contract performance (e.g., premature contract termination or cost consequences).

c. Legal recourse If you are affected by the processing of personal data, you have the right to enforce your rights in court or file a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch.

7. Individual Data Processing Operations

7.1 Providing the website and creating log files

What information do we receive and how do we use it? By visiting realms.ch, certain data is automatically stored on our servers or on servers of services and products that we obtain and/or have installed, for system administration, statistical, security, or tracking purposes. This includes:

• The name of your internet service provider;
• Your IP address (under certain circumstances);
• The version of your browser software;
• The operating system of the computer used to access the URL;
• The date and time of access;
• The website from which you visit the URL;
• The search terms you used to find the URL.

Why are we allowed to process this data? This data cannot be assigned to a specific person and there is no merging of this data with other data sources. Log files are stored to guarantee the functionality of the website and to ensure the security of our information technology systems. This constitutes our legitimate interest.

How can you prevent data collection? The data is only stored as long as necessary to achieve the purpose of its collection. Accordingly, data is deleted after each session ends. Storage of log files is absolutely necessary for the operation of the website, so you have no possibility to object to it.

7.2 Counting pixels

How do counting pixels work? We may use counting pixels on our website. Counting pixels are also called web beacons. Counting pixels – including from third parties whose services we use – are small, usually invisible images that are automatically retrieved when visiting our website. With counting pixels, the same information as in server log files can be collected. We use them for the same purposes as log files – you cannot prevent data collection.

7.3 Evaluations

In part, your personal data is automatically processed to evaluate certain personal aspects.

Such evaluations are used by us in particular to inform and advise you in a targeted manner about certain services or products from us. For this purpose, we use evaluation tools that enable us to communicate according to needs and take appropriate advertising measures including market and opinion research.

7.4 Contact

Contact form

What information do we receive and how do we use it? On our website, you can contact us via an electronic contact form. The data you provide in the input mask, such as name, email address, etc., is transmitted to us and stored.

The data you transmit serves us to handle your inquiry.

Why are we allowed to process this data? Pre-contractual measures and our legitimate interests in handling the inquiry serve as justification.

Email

What information do we receive and how do we use it? You have the option to contact us by email. If you contact us by email, the following data is processed:

• Email address;
• Content, subject and date of your email;
• Contact data provided by you (e.g., name, possibly telephone number, address).

Why are we allowed to process this data? Your information is stored for processing the inquiry and in case of follow-up questions. Pre-contractual measures or our legitimate interests in handling the inquiry serve as justification.

Security notice We point out that emails can be read or modified without authorization and unnoticed during transmission. Emails can be rejected by spam filters if they are identified as spam by certain characteristics.

7.5 Success and reach measurement

How does success and reach measurement work? Our notifications and communications may contain web links or counting pixels that record whether an individual communication was opened and which web links were clicked. Such web links and counting pixels can also record the use of notifications and communications on a personal basis.

Why are we allowed to process this data? We need this statistical recording of usage for success and reach measurement to be able to offer notifications and communications effectively and user-friendly as well as permanently, securely and reliably based on the needs and reading habits of recipients.

7.6 Cookies

How do cookies work? Our website uses cookies. Cookies are data sets that are stored on your device’s operating system with the help of the browser when you visit our website. Cookies do not damage your computer and do not contain viruses.

What information do we receive and how do we use it? Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit ends. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser on your next visit. This allows us to save certain settings (such as language settings or location information) so that you don’t have to re-enter them when you visit the website again.

Why are we allowed to use cookies? We use cookies so that we can make our website more user-friendly, effective, and secure. The use of cookies and the related processing of your data is based on our legitimate interests in the mentioned purposes.

How can you prevent data collection via cookies? Cookies are stored on your computer. You therefore have full control over the use of cookies. You can delete them completely or deactivate or restrict transmission by changing settings in your browser. If cookies are deactivated for our website, it may not be possible to use all functions of the website fully.

7.7 Google Analytics

How does Google Analytics work? Our website uses Google Analytics, a service of Google Ireland Ltd., Google Building Gordon House, Barrow St, Dublin 4, Ireland and Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA; both together “Google”, with Google Ireland Ltd. being responsible for processing personal data. Google uses cookies that are stored on your device and enable analysis of the website by you. The information generated by the cookie about your use of the website is transmitted to a Google server in the USA and stored there. We have supplemented Google Analytics with the code “anonymizeIP”. This ensures that all data is collected anonymously. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

Why are we allowed to use Google Analytics? Google evaluates the collected data on our behalf so that we can get an overview of visits and user behavior on our website. This allows us to improve our services and website content as well as their design.

How can you prevent the collection of your data via Google Analytics? You can prevent the storage of cookies by making appropriate adjustments to your browser settings (see our explanations about cookies). You can deactivate Google Analytics by downloading and installing the Google browser add-on.

7.8 Google Tag Manager

We use Google Tag Manager on our website. This collects data about user behavior on our website and forwards it to our analysis tools. Google Tag Manager does not have access to the data; it only collects the data. Since Google Tag Manager does not process personal data as such, reference is made to the explanations of the respective tracking services and to Google Tag Manager’s usage guidelines. Usage guidelines: https://www.google.com/intl/de/tagmanager/use-policy.html.

7.9 Global Site Tag

Global Site Tag (gtag.js) is a tag management system developed by Google. It is used to track and manage data such as traffic, revenue, conversions and more through a single line of code. It enables companies to implement tracking tags for various purposes, e.g., Google Ads, Google Analytics and more.